Terms of Service

Effective: 1 August 2026

These Terms of Service (the “Terms”) govern your access to and use of StoreReplies (the “Service”), operated by MB Viksva, a small partnership (mažoji bendrija) established in the Republic of Lithuania (“we”, “us”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

StoreReplies ingests app-store reviews for mobile applications you connect (Google Play and Apple App Store), generates AI-drafted reply suggestions and translations, and — on your instruction — publishes replies to those stores under your own developer account. The Service also aggregates ratings and app-stability signals and can send you email alerts.

2. Eligibility and accounts

The Service is offered to businesses and professionals (app developers and publishers) and is not intended for consumers or persons under 18. You represent that you enter into these Terms in the course of your trade, business, or profession, and not as a consumer. You are responsible for all activity under your account and for keeping your sign-in method secure. You must provide accurate information and keep it current.

3. Store credentials and authority

To connect an app you provide store credentials (such as a Google service-account key or an App Store Connect API key). You represent and warrant that you are authorized to use those credentials and to act on behalf of the relevant developer account. We store credentials encrypted in Google Secret Manager, use them solely to operate the Service, and destroy them when you disconnect the app. You can revoke our access at any time in your store console; the Service will stop working for that app accordingly.

4. Your content and published replies — your responsibility

Every reply published through the Service — whether written by you, drafted by AI, edited, translated, or published automatically under rules you enabled — is published under your own store developer account, in your name, and at your direction. You are solely responsible for the content of every published reply, including its accuracy, legality, tone, and compliance with Google Play and Apple App Store policies and developer agreements. You must review AI-drafted content before approving it. If you enable auto-publish, you accept that replies satisfying your configured rules will be published without further review, and you accept full responsibility for them.

Published replies are public. Removing data from StoreReplies does not remove replies already published on a store.

5. AI-generated content

AI outputs (drafts, translations, summaries) are generated by large language models and may be inaccurate, incomplete, inappropriate, or mistranslated. They are suggestions, not statements by us, and are provided without warranty of any kind. Where the Service displays a translation of a review or reply, the translation is an aid to understanding only; the store-language text is authoritative. We may change the underlying models at any time.

Review content is written by third parties and may include text designed to manipulate AI output (for example, prompt-injection attempts). Our safeguards against such manipulation are best-effort, and we do not warrant that they will catch every case. You accept this risk, particularly when enabling auto-publish.

6. Third-party platforms

The Service depends on APIs operated by Google and Apple. We do not control them. They may change, rate-limit, or revoke access, may expose only partial data (for example, Google Play exposes roughly the last seven days of reviews), and may delay the public appearance of replies. We are not responsible for actions taken by Google or Apple with respect to your developer account or apps, nor for losses caused by third-party API changes or outages. Your use of those platforms remains governed by their own terms.

7. Plans, quotas and billing

Paid plans are billed as subscriptions through our merchant of record, Stripe, whose terms apply to the purchase. Plan quotas (such as the number of AI replies per month) are enforced by the Service; unused quota does not roll over. We may change prices or plan structures with reasonable advance notice; changes apply from your next billing period. Except where required by law, fees are non-refundable. You can cancel at any time, effective at the end of the current billing period. If you believe a charge is incorrect, you must notify us within sixty (60) days of the charge; after that, the charge is deemed accepted.

8. Acceptable use

You must not:

• use the Service to publish unlawful, deceptive, defamatory, or abusive content;
• use it to manipulate store ratings or reviews contrary to store policies;
• connect credentials or accounts you are not authorized to use;
• probe, disrupt, reverse-engineer, or circumvent quotas or access controls;
• resell or provide the Service to third parties without our written consent.

We may suspend or terminate accounts that violate this section, without liability to you.

9. Intellectual property

We own the Service and everything in it except your content. You retain all rights to your content (including reviews data retrieved on your behalf and replies you approve) and grant us a limited licence to host and process it solely to provide the Service, including transmitting review text to our AI provider to generate drafts and translations.

If you send us feedback or suggestions, we may use them without restriction or obligation to you. We may also use aggregated, anonymised usage data — data that does not identify you, your apps, or any reviewer — to operate and improve the Service.

9a. Data processing (GDPR Article 28)

Where we process personal data contained in your apps’ reviews on your behalf, you are the controller and we are your processor, and this section forms the data processing agreement between us. We will: (a) process such data only to provide the Service and on your documented instructions; (b) ensure persons processing it are bound by confidentiality; (c) apply the technical and organisational measures described in our Privacy Policy; (d) engage only the subprocessors listed there — you authorise those, and we will give notice before adding others, letting you object on reasonable grounds; (e) assist you, insofar as reasonably possible, with data-subject requests and your GDPR obligations; (f) notify you without undue delay of a personal data breach affecting your data; (g) delete such data when you disconnect the app or terminate your account, except where law requires retention; and (h) make available information reasonably necessary to demonstrate compliance with this section. Transfers outside the EEA occur under the safeguards described in the Privacy Policy.

10. Availability; beta features

The Service is provided without an uptime guarantee. We may modify, suspend, or discontinue features at any time, and may offer features identified as beta or early access with reduced or no support. We will make reasonable efforts to give notice of material discontinuations. Your purchase is not contingent on the delivery of any future feature or functionality.

We do not guarantee that any reply will be published, published within any particular time, or remain publicly visible on a store. The Service is not a backup or archival service; the stores remain the system of record for your reviews and replies.

10a. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of cloud infrastructure or AI providers, actions of the app stores or other third-party platforms, internet or power failures, strikes, war, civil unrest, natural disasters, epidemics, or acts of government.

11. Termination

You may stop using the Service and delete your connections at any time. We may suspend or terminate your access for breach of these Terms, for security reasons, or upon discontinuation of the Service. Upon termination we will destroy stored store credentials and delete tenant data within a reasonable period, except where retention is required by law. Before bringing any claim for breach of these Terms, you must give us written notice describing the alleged breach and a thirty (30) day opportunity to cure it. Sections 4, 5, 9, 9a, 12, 13, 14, 16, and 17 survive termination.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF AI OUTPUT, OR UNINTERRUPTED OPERATION, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR ACTIONS TAKEN BY APP STORES AGAINST YOUR ACCOUNTS OR APPS; AND (b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR EUR 50 IF YOU HAVE PAID NONE. THIS LIMIT APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE), INCLUDES LIABILITY ARISING UNDER SECTION 9a, AND IS A SINGLE AGGREGATE LIMIT — MULTIPLE CLAIMS DO NOT ENLARGE IT. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR INTENT OR GROSS NEGLIGENCE.

Except where prohibited by applicable law, any claim arising out of or relating to the Service must be brought within twelve (12) months of the event giving rise to it.

14. Indemnification

You will defend, indemnify, and hold us harmless from claims, damages, and reasonable costs (including legal fees) arising from: your content; replies published through your account; your use of store credentials; your breach of these Terms or of store policies; claims by data subjects or supervisory authorities relating to personal data contained in your apps’ reviews or to your instructions; or actions taken by the app stores in connection with your use of the Service. We may assume exclusive control of the defence of any such claim at your expense, in which case you will cooperate reasonably and we will not settle it in a way that imposes obligations on you without your consent.

15. Changes to these Terms

We may update these Terms. For material changes we will give notice (for example by email or an in-app notice) at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service before the changes take effect.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Lithuania, excluding its conflict of law rules. Disputes are subject to the exclusive jurisdiction of the competent courts of Lithuania. If you are a consumer in the EU, mandatory consumer protections of your country of residence remain unaffected.

17. Miscellaneous

If a provision of these Terms is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.

18. Contact

MB Viksva, Republic of Lithuania — appstorereplies@gmail.com