Contact support
A real person reads these — there's no ticket bot. We usually reply within one working day, and sooner if replies are failing to publish or something is charging you incorrectly.
Prefer email?
Write to appstorereplies@gmail.com. It reaches the same place.
For anything about your data — a copy of it, or deleting it — see the privacy policy. You can delete your account and everything in it yourself from Settings, without asking us.
Things that get you a faster answer
- Which app. The package name or App Store ID, if it concerns one app rather than the whole account.
- What you expected, and what happened. Especially for a reply that didn't publish — the error shown on the card tells us a lot.
- The account email. If you write from a different address, say which account it's about, or we can't look anything up.